Frequently Asked Questions

A Court authorized this Settlement Website because you have a right to know about the proposed Settlement of this Litigation and about all your options before the Court decides whether to grant Final Approval of the Settlement. This Notice explains the Litigation, your legal rights, what benefits are available, and who can receive them.

The Litigation is called Fiorillo, et al., v. St. Joseph Hospital of Nashua, N.H., Case No. 226-2025-CV-00138 and is pending in the Superior Court of Hillsborough County, New Hampshire. The people who filed this class action lawsuit are called the “Plaintiffs” and the company they sued, St. Joseph Hospital of Nashua, N.H., is called the “Defendant.”

A proposed Settlement has been reached with the Defendant in a class action lawsuit that alleges that the Defendant unlawfully collected, used, and disclosed personally identifiable information and personal health information from persons who visited the MyChart patient portal. The Litigation alleges that the Defendant used the collected information to target individuals with marketing based on their sensitive health information and website interactions. 

The Defendant denies these allegations and denies any and all wrongdoing.

In a class action, one or more individuals sue on behalf of other people with similar claims. These individuals who sue are known as “Settlement Class Representatives” or Plaintiffs. Together, the people included in the class action are called a “Settlement Class” or “Settlement Class Members.” A court resolves the lawsuit for all Settlement Class Members, except for those who exclude themselves (sometimes called, “opting out”) from a settlement. 

In this case, the Class Representatives are: Theresa Fiorillo, Charlene Areche, and Julie Hayden.

The Court has not decided in favor of the Plaintiffs or Defendant. The Defendant denies all claims and contends that it has not violated any laws. The Plaintiffs and Defendant agreed to a Settlement to avoid the costs and risks of a trial, and through the Settlement, Settlement Class Members are eligible to claim a payment and benefit more quickly. The Plaintiffs and their attorneys, who also represent the Settlement Class, believe the Settlement is in the best interests of all Settlement Class Members.

The Settlement Class consists of all persons who used a MyChart patient portal account associated with St. Joseph from January 1, 2023, through the applicable period.

Yes, excluded from the Settlement Class are: (1) the judge presiding over the Litigation, the judge’s staff, and members of the judge’s direct family; (2) the Defendant, its subsidiaries, parent companies, successors, predecessors, and any entity in which the Defendant or its parent companies have a controlling interest and their current or former officers and directors; and (3) Class Members who submit a valid Request for Exclusion prior to the Opt-Out Date.

If approved by the Court, the Defendant will pay each Settlement Class Member who submits a valid and timely Claim $50 to resolve the Litigation. The Defendant also has agreed to pay separately court-approved Attorneys’ Fees and Expenses, the Service Awards, and Settlement Notice and Administration Costs.

Unless you opt out of the Settlement, you cannot sue, continue to sue, or be part of any other lawsuit against the Defendant about any of the legal claims “released” by this Settlement, as described in Section XV of the Settlement Agreement. The Release section in the Settlement Agreement describes the legal claims that you give up if you remain in the Settlement Class. The Settlement Agreement can be found here.

To file a Claim, you must submit a valid Claim Form by August 14, 2026. Claim Forms may be submitted online by 11:59 p.m. ET, or downloaded from the Documents section of this Settlement Website and sent by U.S. Mail, postmarked by August 14, 2026, to the Settlement Administrator at:

Fiorillo, et al., v. St. Joseph Hospital of Nashua, N.H.

c/o Kroll Settlement Administration LLC

ATTN: Claims

P.O. Box 225391

New York, NY 10150-5391

You will receive your Settlement Payment after the Settlement is “finally approved” and any challenges to that approval are finally resolved. The Court is scheduled to hold a Final Approval Hearing on September 14, 2026, at 2:00 p.m. ET, to decide whether to approve the Settlement, how much Attorneys’ Fees and Expenses to award Class Counsel for representing the Settlement Class, and the amount of the Service Awards to the Class Representatives who brought this Litigation on behalf of the Settlement Class.

If the Court approves the Settlement, there may be appeals. It is always uncertain whether appeals will be filed and, if so, how long it will take to resolve them. Settlement Payments will be distributed as soon as possible—if the Court grants Final Approval of the Settlement and after any appeals are resolved.

Yes, the Court appointed Katrina Carroll and Kyle Shamberg of Carroll Shamberg LLC to represent you and other members of the Settlement Class as Class Counsel. You will not be charged directly for these lawyers; instead, they will be paid separately by the Defendant (subject to Court approval). If you want to be represented by your own lawyer, you may hire one at your own expense.

Katrina Carroll ([email protected])

Kyle Shamberg ([email protected])

It is not necessary for you to hire your own lawyer because Class Counsel works for you. If you want to be represented by your own lawyer, you may hire one at your own expense.

Class Counsel will ask the Court to approve Attorneys’ Fees and Expenses up to $1,250,000, which are to be paid separately from the Settlement Payments to Settlement Class Members who submit valid Claims.

If you do not want to receive any benefits from the Settlement and you want to keep your right to separately sue the Defendant about the legal issues in this case, you must take steps to exclude yourself from the Settlement Class. This is called “opting out.” The Opt-Out Date to submit a “Request for Exclusion” from the Settlement is July 30, 2026.

To exclude yourself from the Settlement, you must submit a written Request for Exclusion to the Settlement Administrator that includes the following information:

• Your full name, current address, and telephone number; 

• A statement indicating that you want to be excluded from the Settlement Class, such as “I hereby request to be excluded from the proposed Settlement Class in Fiorillo, et al. v. St. Joseph Hospital of Nashua, N.H., Case No. 226-2025-CV-00138” and request exclusion only for yourself;

• Your personal, original signature or e-signature.

Your Request for Exclusion must be mailed to the Settlement Administrator postmarked by July 30, 2026, at:

Fiorillo, et al., v. St. Joseph Hospital of Nashua, N.H.

c/o Kroll Settlement Administration LLC

ATTN: Exclusions

P.O. Box 225391

New York, NY 10150-5391

For convenience, your Request for Exclusion can also be sent via email by 11:59 p.m. ET on July 30, 2026, to [email protected].

If you are a Settlement Class Member, you can choose (but are not required) to object to the Settlement if you do not like it or a portion of it, whether that be to the Settlement Class Member Benefits, the request for Attorneys’ Fees and Costs, the Service Award payments, the Releases provided to the Defendant, the fairness, reasonableness or adequacy of the Settlement, or some other aspect of the Settlement. Through an objection, you give reasons why you think the Court should not approve the Settlement. The Court can only approve or reject the Settlement. If the Court denies approval, no Settlement Payments will be sent out, and the lawsuit will continue. If that is what you want to happen, you may object.

For an objection to be considered by the Court, the objection must include: 

• The case name and number, “Fiorillo, et al. v. St. Joseph Hospital of Nashua, N.H., Case No. 226-2025-CV-00138;”
• The Settlement Class Member’s full name, address, telephone number, and email address;
• If you are represented by an attorney, or had an attorney’s help in drafting your objection, the attorney’s full name, address, telephone number, and email address;
• A statement indicating the basis for why you think you are a Settlement Class Member;
• A statement about whether the objection only applies only to you, to a specific subset of the Settlement Class, or to the Settlement Class as a whole;
• The specific factual and legal grounds for the objection;
• A statement about whether you intended to appear in person at the Final Approval Hearing and, if so, whether personally or through counsel;
• If you or your attorney intend to appear at the Final Approval Hearing, your written objection must include the identity of any witnesses you intend to call to testify, a description and copies of any documents or evidence you intend to offer, and a list (including case name, court, and docket number) of all other cases in which you or your counsel has filed an objection to any proposed class action settlement in the past three (3) years; and
• Your personal, original signature or e-signature. 

Your Objection must be mailed to the Settlement Administrator postmarked by July 30, 2026, at:

Fiorillo, et al., v. St. Joseph Hospital of Nashua, N.H.

c/o Kroll Settlement Administration LLC

ATTN: Objections

P.O. Box 225391

New York, NY 10150-5931

For convenience, Objections can also be sent via email submitted by 11:59 p.m. ET on July 30, 2026, to [email protected].

Objecting is telling the Court that you do not like something about the Settlement. You can object to the Settlement only if you do not exclude yourself from it. Excluding yourself from the Settlement means telling the Court you do not want to be part of the Settlement. If you exclude yourself or opt out of the Settlement, you cannot object to it because the Settlement no longer affects you.

The Court is scheduled to hold a Final Approval Hearing on September 14, 2026, at 2:00 p.m. ET, at the Superior Court of New Hampshire, Hillsborough County South, 30 Spring Street, Nashua, N.H. 03060, to decide whether to approve the Settlement, how much Attorneys' Fees and Expenses to award to Class Counsel for representing the Settlement Class, and whether to approve the Service Awards to the three Class Representatives who brought this Action on behalf of the Settlement Class, collectively not to exceed $1,250,000. The date and time of this hearing may change without further notice. Please check this Settlement Website for updates.

No. Class Counsel will answer any questions the Court may have. You may attend at your own expense. If you file an objection, you may but do not have to come to the Final Approval Hearing to talk about it. If you file your written objection on time including the requirements above, the Court will consider it. You may also pay your own lawyer to attend, but it is not necessary.

If you are a Settlement Class Member and you do nothing, you will give up your right to start a lawsuit, continue a lawsuit, or be part of any other lawsuit against the Defendant and the Released Parties, as defined in the Settlement Agreement, about the legal issues resolved by this Settlement. In addition, you will be bound by the Release in the Settlement and will not be eligible to receive a Settlement Payment.

This Settlement Website summarizes the proposed Settlement. Complete details are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available in the Documents section of this Settlement Website. If you have additional questions or need to update your address, you may contact the Settlement Administrator by phone at (833) 447-5977, or by mail:

Fiorillo, et al., v. St. Joseph Hospital of Nashua, N.H.

c/o Kroll Settlement Administration LLC

P.O. Box 225391

New York, NY 10150-5391